Forum Discussion
2yr commitment
We have been loyal customers for 13 years. We just found out that because we increased our data to 200mb, that it had triggered another 24 month commitment. I spoke to manager and he confirmed altho...
Lg2025,
Thanks for reaching out! I see it's your first post here. Welcome to the Community! In regards to the 24 month commitment, this is disclosed within the terms and conditions discussed during an upgrade. Despite this, we would like to look into this and help you out. Please send a private message to the link attached below with your account number or a phone number tied to the account, so we can take a deeper look into this.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
