Forum Discussion

10 years ago

5X I have called in a 24hr period and problem still not fixed! first 4 they say give it 1 hour last phone call guy says "1-24hrs" wait what?

5X I have called in a 24hr period and problem still not fixed! Got a duedate extention on the 12th go on vacation until the 16th, when I come home my internet is blocked. all i see is the hughes net p...

Miles2

10 years ago

Hello erica_little2014:

We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date.

Again please accept our apologies for this mix up.

Miles

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I have called in a 24hr period and problem still not fixed! first 4 they say give it 1 hour last phone call guy says \"1-24hrs\" wait what?","id":"message:53751","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:23229"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:53751"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:53751"},"body@stripHtml({\"truncateLength\":200})":"5X I have called in a 24hr period and problem still not fixed! Got a duedate extention on the 12th go on vacation until the 16th, when I come home my internet is blocked. all i see is the hughes net p...","body@stringLength":"295","rawBody":"5X I have called in a 24hr period and problem still not fixed! Got a duedate extention on the 12th go on vacation until the 16th, when I come home my internet is blocked. all i see is the hughes net payment pop up....smh it is always something with you guys. I cant wait until my contract is up!","kudosSumWeight":0,"postTime":"2015-07-18T11:31:00.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:53751_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2506},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"5X I have called in a 24hr period and problem still not fixed! Got a duedate extention on the 12th go on vacation until the 16th, when I come home my internet is blocked. all i see is the hughes net payment pop up....smh it is always something with you guys. I cant wait until my contract is up!"},"Conversation:conversation:53751":{"__typename":"Conversation","id":"conversation:53751","solved":false,"topic":{"__ref":"ForumTopicMessage:message:53751"},"lastPostingActivityTime":"2015-07-20T19:47:00.000-04:00","lastPostTime":"2015-07-20T19:47:00.000-04:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:53751":{"__typename":"ModerationData","id":"moderation_data:53751","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53751_1":{"__typename":"Revision","id":"revision:53751_1","lastEditTime":"2015-07-18T11:31:00.000-04:00"},"ForumReplyMessage:message:53753":{"__typename":"ForumReplyMessage","id":"message:53753","conversation":{"__ref":"Conversation:conversation:53751"},"author":{"__ref":"User:user:9104"},"revisionNum":1,"uid":53753,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: 5X I have called in a 24hr period and problem still not fixed! first 4 they say give it 1 hour last phone call guy says \"1-24hrs\" wait what?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:53753"},"parent":{"__ref":"ForumTopicMessage:message:53751"},"body":"Hello erica_little2014:

We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date.

Again please accept our apologies for this mix up.

Miles","body@stringLength":"545","rawBody":"Hello erica_little2014:

We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date.

Again please accept our apologies for this mix up.

Miles","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-07-20T19:47:00.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:53753_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2502},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741685236743":{"__typename":"CachedAsset","id":"theme:customTheme1-1741685236743","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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