Forum Discussion
Account changes help
Welcome to hughes net national security branch in trying to get anything nothing done
Ok here it goes
we had an old system from back in 2000
had to upgrade last year to this gen 5
we used my wifes credit card to buy the equepment and install and at the time my wife and me when we called and talked to hughes,net
we made it clear that i ME the husban NOT MY WIFE she it is ME I have FULL CONTROL OVER THIS ACCOUNT!!!!! PERIOD!!!!!
So My wife decides to drop her credit card and take HER off THIS HUGHES.NET ACCOUNT and out it in MY NAME and ON MY CREDIT CARD!!!
Simple RIGHT ???????
Wrong it is like trying to call the National security office and ask just for one name
i am told they need to talk to my wife on the phone well she is at work and i was asked to get this done today!
so i have to wait tell she gets home! ok make that call again give the case number and all and start all over!!!
She MY WIFE AGAIN tell hughes net I ME husban ME I have control over this account and my wife TELLS HUGHES NET to TAKE HER off THIS ACCOUNT
along with HER credit CARD and to put ME I husban IN CONTROL OF THIS ACCOUNT put My name ME HUSBAN I on this ACCOUNT and use MY CREDIT CARD!!
SHE my WIFE TELLS HUGHES NET THREE i repet THREE TIMES to do this
SO HERE AFTER BEING TOLD HUGHES NET NEEDED TO TALK TO MY WIFE THE CARD HOLDER TO SWAP THIS ACCOUNT OVER
WE ARE NOW TOLD WE HAVE TO SEND IN A LETTER OF INTENT STATING WHAT WE JUST SPENT CLOSE TO AN HOUR ON THE PHONE TRYING TO DO!!!!!!
calling some other nations secret security branch of hesghesnet to get anything done is a JOKE!!!!!
SiMPLE take my wife and her credit card off this account she does not want ot be on it no more
put my name on the account and use my credit card SIMPLE??? this Galaxy will end before you get hughesnet paper work done to do this
Bill
These days companies are very strict about anything pertaining to ownership of an account becasue it can affect one's financial life. The account was likely put in your wife's name due to using your wife's credit card. Changing it over to someone else's name is not a simple process, nor should it be for the sake of protection of the account holder.
The following may also be needed, but a rep can confirm one way or the other. They're on M-F from approximately 9AM to 6PM EST, though with it being a holiday week the may be short staffed, so it may take them a little longer than the normal day or so to reply. They're also very likely off both Tuesday and Wednesday.
https://support.hughesnet.com/en/faq/account_billing/change-account-ownership-form
