Forum Discussion

Nhdiane33's avatar
Nhdiane33
New Poster
5 years ago

Account error

On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to s...
Billing error
Liz's avatar
Liz
Moderator
5 years ago

Good morning Nhdiane33,

 

I'm glad you found the community, thank you for posting. I've pulled up your account to investigate and reached out to the those overseeing that inbox you e-mailed for a follow up. We'll get to the bottom of this. I'll post back once I have any updates or further questions.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Nhdiane33,

     

    I have a more direct connection with the billing folks here at corporate. I don't know what happened with your previous email, so please e-mail me a copy of the bank statement showing that Hughes charged you $193 in August. E-mail me at communitysupport@hughes.com and let me know here that you sent it so I can check that inbox.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Nhdiane33's avatar
      Nhdiane33
      New Poster
      5 years ago

      Just checking to see if you received my email reply letting you know that the email address you provided in the body of one of your replies came back as undeliverable. I clicked the link so I know it wasn't my error. Can you please check that address? Thank you 

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi Nhdiane33,

         

        Thanks for letting me know. Hmm, I just sent a test email to that address and it went through. Can you please try again and/or sending from an alternate email? 

        If you're still getting an error message in trying to send, please copy and paste that error message so we can figure this out.

         

        Thanks,

        Liz