Forum Discussion
Account error
On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to s...
Good morning Nhdiane33,
I'm glad you found the community, thank you for posting. I've pulled up your account to investigate and reached out to the those overseeing that inbox you e-mailed for a follow up. We'll get to the bottom of this. I'll post back once I have any updates or further questions.
Thanks,
Liz
Hi Nhdiane33,
I have a more direct connection with the billing folks here at corporate. I don't know what happened with your previous email, so please e-mail me a copy of the bank statement showing that Hughes charged you $193 in August. E-mail me at communitysupport@hughes.com and let me know here that you sent it so I can check that inbox.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
