Forum Discussion
Account Hacked
So Chase just called me and says that Hughes is still demanding payment for this fraudulent charge. Can you please give me a status on this? I am not going to pay the $600 ever.
RChadwick,
I reached out to you at the end of last month in a private message (click on the envelope icon on the right hand side of the page) explaining that we were able to get the credit/refund approved but needed to know if a paper check was acceptable or if you wanted to put your card back on so we can send a direct refund to the card. I didn't hear back, so I didn't issue a refund. My private messages are dated September 27th at 2:40PM EST.
The only reason that the payment is still being requested is because you reversed the charge so now it appears as an outstanding balance on your HughesNet account. If I would have heard back from you last month you wouldn't have needed to reverse the payment. In any case, we're applying the credit to cancel out the pending reversal charge. Going forward you should not see that charge on your account any longer.
Amanda
Sorry but these private messages do not come to my email and I was expecting a message in email. I cannot put the card back because it has been canceled and Chase informed us to NOT put a credit card back on this account if there are no controls on who can access the account. Thank you for your help.
Rchadwick wrote:Sorry but these private messages do not come to my email and I was expecting a message in email.
You can tell the Community to send alerts to your email account in your user profile:
1. Click on your icon in the upper right and a dropdown menu will appear.
2. Select My Settings from the menu, then in Preferences -> Private Messenger, click the checkbox next to "Receive email notifications for new private messages"3. You can optionally be alerted whenever mentioned in a regular posting under Subscriptions & Notifications -> Notification Settings.
The alerts include the majority of whatever is contained in the message, so you can determine if it's worthwhile to log in.
This way you won't miss anything important in the future.
Hi RChadwick,
Thank you for the heads up, I will review our community settings to see if it would be beneficial to make that a default profile setting in the future. Just FYI I've confirmed your account is at zero now. In my private messages I also noted we'd waive future invoice fees too. Our call center manager has received your case and will review process gaps to avoid future security risks. Please let me know if there is anything further I can assist with.
Thank you,
Amanda
