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Rchadwick's avatar
Rchadwick
New Poster
8 years ago

Account Hacked

My email account was hacked 4 times within a 5 day period.  We had to keep calling and having the password reset and were told that someone else was chatting and calling and having it reset every tim...
Rchadwick's avatar
Rchadwick
New Poster
8 years ago

Sorry but these private messages do not come to my email and I was expecting a message in email.  I cannot put the card back because it has been canceled and Chase informed us to NOT put a credit card back on this account if there are no controls on who can access the account.  Thank you for your help.

Amanda's avatar
Amanda
Moderator
8 years ago

Hi RChadwick,

 

Thank you for the heads up, I will review our community settings to see if it would be beneficial to make that a default profile setting in the future. Just FYI I've confirmed your account is at zero now. In my private messages I also noted we'd waive future invoice fees too. Our call center manager has received your case and will review process gaps to avoid future security risks. Please let me know if there is anything further I can assist with.

 

Thank you,

Amanda