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Greg3's avatar
Greg3
Freshman
6 years ago

account information doesn't make sense DATA tokens issue

Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data...
Liz's avatar
Liz
Moderator
6 years ago

Good morning greg3,

 

I see it's your first post here, so welcome to the community! Thanks for reaching out, we can certainly look into this for you. I'm escalating this to engineering, and will post back once I have any updates for you.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz