Forum Discussion
account information doesn't make sense DATA tokens issue
Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0. Why was the token data removed? I still have 60% of my plan data...
Good morning greg3,
I see it's your first post here, so welcome to the community! Thanks for reaching out, we can certainly look into this for you. I'm escalating this to engineering, and will post back once I have any updates for you.
Your patience and understanding are much appreciated.
Thanks,
Liz
Still waiting for an answer about this issue.
Liz said that she was "escalating this to engineering, and will post back once I have any updates for you."
She knows you're waiting, and she will give you an answer when she has one. It's only been 4 days, and sometimes it takes a lot longer to get a response on these things.
Greg3 wrote:
Still waiting for an answer about this issue.
I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer. My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution. I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.
"Just stop your system from sending e-mails asking for a selection of accept or reply."
Just ignore them; they're not mandatory.
