Forum Discussion
account information doesn't make sense DATA tokens issue
Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0. Why was the token data removed? I still have 60% of my plan data...
Still waiting for an answer about this issue.
Liz said that she was "escalating this to engineering, and will post back once I have any updates for you."
She knows you're waiting, and she will give you an answer when she has one. It's only been 4 days, and sometimes it takes a lot longer to get a response on these things.
Greg3 wrote:Still waiting for an answer about this issue.
I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer. My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution. I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.
"Just stop your system from sending e-mails asking for a selection of accept or reply."
Just ignore them; they're not mandatory.
Hi Greg,
Thank you for this clarification, this is good feedback. I'll look into whether we can adjust the timing on those e-mail notifications.
Thanks,
Liz
Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue. I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community. I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.
