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Greg3's avatar
Greg3
Freshman
6 years ago

account information doesn't make sense DATA tokens issue

Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data...
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago
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Liz said that  she was  "escalating this to engineering, and will post back once I have any updates for you."

She knows you're waiting, and she will give you an answer when she has one. It's only been 4 days, and sometimes it takes a lot longer to get a response on these things. 

 

Greg3 wrote:

Still waiting for an answer about this issue.  

 

Greg3's avatar
Greg3
Freshman
6 years ago
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I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer.  My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution.  I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago
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    "Just stop your system from sending e-mails asking for a selection of accept or reply."

     

    Just ignore them; they're not mandatory. 

  • Liz's avatar
    Liz
    Moderator
    6 years ago
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    Hi Greg,

     

    Thank you for this clarification, this is good feedback. I'll look into whether we can adjust the timing on those e-mail notifications.

     

    Thanks,

    Liz

     

    • Greg3's avatar
      Greg3
      Freshman
      6 years ago
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      Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

      • Liz's avatar
        Liz
        Moderator
        6 years ago
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        Good morning Greg,

         

        I do appreciate your patience, and can understand your concern. I've pinged our engineers for an update on your case. In the meantime I've sent you complimentary tokens so you may receive an e-mailed order confirmation for these free tokens.

         

          Your patience and understanding are much appreciated.

         

        Thanks,

        Liz

         

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information doesn't make sense DATA tokens issue","id":"message:118920","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:97419"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118920"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118920"},"body@stripHtml({\"truncateLength\":200})":" Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data...","body@stringLength":"412","rawBody":"

Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0.  Why was the token data removed?  I still have 60% of my plan data remaining.  Issue seems to have happened between 1/18-1/19. I would like to be clear, I sent a e-mail about this issue several days ago, (never got an answer) and sent another message today.

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I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer.  My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution.  I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.

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I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer.  My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution.  I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.

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Liz said that  she was  \"escalating this to engineering, and will post back once I have any updates for you.\"

She knows you're waiting, and she will give you an answer when she has one. It's only been 4 days, and sometimes it takes a lot longer to get a response on these things. 

 

Greg3 wrote:

Still waiting for an answer about this issue.  

 

","body@stringLength":"478","rawBody":"

Liz said that  she was  \"escalating this to engineering, and will post back once I have any updates for you.\"

She knows you're waiting, and she will give you an answer when she has one. It's only been 4 days, and sometimes it takes a lot longer to get a response on these things. 

 

Greg3 wrote:

Still waiting for an answer about this issue.  

 

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\"Just stop your system from sending e-mails asking for a selection of accept or reply.\"

 

Just ignore them; they're not mandatory. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"145","kudosSumWeight":1,"repliesCount":0,"postTime":"2020-01-30T12:34:31.263-05:00","lastPublishTime":"2020-01-30T12:34:31.263-05:00","metrics":{"__typename":"MessageMetrics","views":4199},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118920/message:119033","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"186","rawBody":"

\"Just stop your system from sending e-mails asking for a selection of accept or reply.\"

 

Just ignore them; they're not mandatory. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119033_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:119042":{"__typename":"ModerationData","id":"moderation_data:119042","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119042":{"__typename":"ForumReplyMessage","uid":119042,"id":"message:119042","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":3,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119027"},"conversation":{"__ref":"Conversation:conversation:118920"},"subject":"Re: account information doesn't make sense DATA tokens issue","moderationData":{"__ref":"ModerationData:moderation_data:119042"},"body":"

 

\n\n

Hi Greg,

\n\n

 

\n\n

Thank you for this clarification, this is good feedback. I'll look into whether we can adjust the timing on those e-mail notifications.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"207","kudosSumWeight":0,"postTime":"2020-01-30T16:59:36.261-05:00","lastPublishTime":"2020-01-30T16:59:36.261-05:00","metrics":{"__typename":"MessageMetrics","views":4190},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118920/message:119042","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExOTA2NiwxMTkwNjY","node":{"__ref":"ForumReplyMessage:message:119066"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"247","rawBody":"

 

\n\n

Hi Greg,

\n\n

 

\n\n

Thank you for this clarification, this is good feedback. I'll look into whether we can adjust the timing on those e-mail notifications.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-01-31T16:58:47.540-05:00","lastPublishTime":"2020-01-31T16:58:47.540-05:00","metrics":{"__typename":"MessageMetrics","views":3347},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:118920/message:119066","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDExOTEyNiwxMTkxMjY","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDExOTEyNiwxMTkxMjY","node":{"__ref":"ForumReplyMessage:message:119126"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"498","rawBody":"

Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue.  I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community.  I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119066_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119126":{"__typename":"ModerationData","id":"moderation_data:119126","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119126":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:119126","revisionNum":1,"uid":119126,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:119066"},"conversation":{"__ref":"Conversation:conversation:118920"},"subject":"Re: account information doesn't make sense DATA tokens issue","moderationData":{"__ref":"ModerationData:moderation_data:119126"},"body":"

Good morning Greg,

\n\n

 

\n\n

I do appreciate your patience, and can understand your concern. I've pinged our engineers for an update on your case. In the meantime I've sent you complimentary tokens so you may receive an e-mailed order confirmation for these free tokens.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Good morning Greg,

\n\n

 

\n\n

I do appreciate your patience, and can understand your concern. I've pinged our engineers for an update on your case. In the meantime I've sent you complimentary tokens so you may receive an e-mailed order confirmation for these free tokens.

\n\n

 

\n\n

  Your patience and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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