I just purchased internet with hugged net due to moving into a place someone had an outlandish bill with century link(great service) they Have not came out and installed anything yet; what I'm asking is should I try to fond service somewhere else? Can I cancel the contract since ity hasn't started yet and get my money back?

Yes-get out now!!!-I was foolish and stuck out the 2 year contract of hit and miss service -just got off the phone after 45 minutes trying to close my contract-had the connection drop (verizon phone here is excellent-huges must use their own service ) what a pain in the you know where. bubuy hugesnet- I'll never be back or refer you to anyone

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here. Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative. I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.

Depends on what area you're in and how you want to use your Internet connection. As a general rule, Cable Internet will be faster and cheaper than satellite, and usually has no (advertised) data cap.And, yes, you can cancel your HughesNet service order anytime before installation with no problem.

Speaking as a 11 year Hughes subscriber:Hughesnet sat internet is a connection type of "last resort".So much depends on your location. A quality installation is also important.While Hughesnet has data limits, there are no automatic "overage fees".There is no way that a sat connection can compare to a ground based ISP such as Cable, Fiber or a WISP.If your alternative is cellular, then a careful look at the data limits and how overages are applied.My Hughes system runs very well, but then again I have taken the time to understand my systems limits and how to get the most from it. There is a learning curve.VPN, FPS games, streaming in general and in HD in particular are a no-no as well as VOIP unless you go with the Hughes "house brand".I have the 50/50 GB @ 15 Mbps Ultra plan available in my area and routinely get 20% above my plans rated max speed.Again, much depends upon your location as far as system and plan availability as well as beam/gateway loading.Just my opinion.

Hi Detra,Thank you for posting and welcome to the community! Alan is correct in his explanation. Hughes satellite internet is a great service for those who have little options in their area. This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service. However I'm sure our community here will be able to offer some good quality feedback.- Chris

After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Amanda
Moderator
10 years ago
Hi glashtin,

You seem to be posting on many other people's posts with your experience and complaints. Would you like to make your own post so that we can assist you?

Thank you
Amanda
Kristi Dodd Gar
New Member
10 years ago
Alan I was not referring to you personally just the comments and apologize for the incorrect phrasing. Maybe if I had a local dealer such as yourself I would have less issues but on the rare occasion someone has to come out they charge me $175.00 even if the problem is with their equipment not mine. My problem I believe has been resolved for now only thanks to the complaint I filed on this forum, but only then did anyone actually try to really help me. This is after the numerous phone calls with no resolution which is why I was so upset. I too am glad I found this forum and maybe from now on by using it rather than calling I can actually get a resolution. Again I apologize for being hateful towards you you sound like a great rep!
glashtin
New Member
10 years ago
I did and there response was goodbye?
glashtin
New Member
10 years ago
Besides this comment was relevant to this case in my opinion.
Reggie
Teaching Assistant
10 years ago
glashtin,

If you are looking for help this is NOT the way to get any. JMO

Reggie
glashtin
New Member
10 years ago
Just trying to get someones attention. All it would take is 5 mins on the phone from someone that spoke English and did not read from a script to resolve my issue and I could go back to using my sub par service once again.
El Dorado Netwo
Advanced Tutor
10 years ago
Shotgunning your anger across other customers' topics makes it harder for you to get help with your problem and also makes it harder for them to get help with theirs. You can be mad at HughesNet and bash them all you want, but not everyone has the same problem as you, or the same solution.
derek51880
New Member
10 years ago
hughesnet is the way to go i dealt with a psycho girlfriend who i believe put water in my gas tank of my car i used to have dsl ethernet switched to hughesnet because there are no wires to cut
sd91802
New Poster
10 years ago
With you rayconn02
cuddlebug
New Member
10 years ago
Detra, I am sorry for all the interruptions on getting your reply to you. People here are pretty passionate about their opinions of Hughes and it varies. You will see good and bad. That said, I just wanted to say, if you have the opportunity to go with cable, grab it. I only wish we could get cable where we are. This is my first time going with dish service and am trying my best to learn to cope with it while I am with Hughes, but if given the choice, I would certainly consider cable as my first option. Hope this helps