Aggravated with CS Agents
I don't expect a response - I'm just venting. A couple of weeks ago I called to re-activate my account after being on winter suspension. I do this every year - put my account on seasonal suspension t...
Forum Discussion
I think any time when someone calls that deals with billing related matters (suspension, reactivation, plan changes, and cancelation) the rep has to talk to the primary account holder even if you are listed as an authorized person.
Adding others to the account mostly just makes it possible for those people to go through the troubleshooting process when the system is acting up, or setting up service technician visits.
C0RR0SIVE wrote:I think any time when someone calls that deals with billing related matters (suspension, reactivation, plan changes, and cancelation) the rep has to talk to the primary account holder even if you are listed as an authorized person.
Adding others to the account mostly just makes it possible for those people to go through the troubleshooting process when the system is acting up, or setting up service technician visits.
That's what I was thinking. Adding someone just allows them to call and address non sensitive things, whereas any time the more sensitive areas of the account, especially things that affect billing, need to be addressed the primary account holder (couldn't think of that term) is required. Let me add, though, that this is only speculation.
