Forum Discussion

xiaojinjiang520's avatar
xiaojinjiang520
Sophomore
5 years ago

Bill is more than what the representative offered

I called on 8/4 try to connect the internet and the representative offered me $19.98 per month.And he guaranteed the price going to be the same for two years .But now it charged $59.99.I called the cu...
Billing
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Have you checked your bill to see what the charges are?  The HN reps on this site will be back on Tuesday and they can look into what's going on. 

  • xiaojinjiang520's avatar
    xiaojinjiang520
    Sophomore
    5 years ago
    I called the customer service,they just told me $59.99 is the monthly plan payment.But before I connect the internet,the representative told me my monthly payment is $19.98 if I make deal with him at 8/4. And he said there won’t be any other charges.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Right, I understand. But there are other charges such as taxes, for example, and other thinga. This is why I suggested you check your bill. But if you don't mind waiting, the reps here will be back Tuesday and hopefully they'll be able to figure things out for you.