Forum Discussion

xiaojinjiang520's avatar
xiaojinjiang520
Sophomore
5 years ago

Bill is more than what the representative offered

I called on 8/4 try to connect the internet and the representative offered me $19.98 per month.And he guaranteed the price going to be the same for two years .But now it charged $59.99.I called the cu...
Billing
Liz's avatar
Liz
Moderator
5 years ago

Good morning xiaojinjiang520,

 

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. To clarify, our lowest service plan starts at $59.99.

 

I'll post back once I get the results.


Your patience and understanding are much appreciated.

 

Thanks,

Liz

  • xiaojinjiang520's avatar
    xiaojinjiang520
    Sophomore
    5 years ago
    I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      The only call they can pull for you is the one you made prior to subscribing. They can check notes about other calls, if available, but that's it. And they will not provide you with the name of the representative. 

       

      xiaojinjiang520 wrote:
      I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!

       

      • xiaojinjiang520's avatar
        xiaojinjiang520
        Sophomore
        5 years ago
        What the HughesNet try to hide? THEY CAN REVIEW MY CALLS BUT NOT THE SALES REPRESENTATIVE? SO IS IT THE COMPANY TRY TO HIDE HIS FAKE OFFERING OR WHAT? OR THE RULE OF THE COMPANY IS SALES REPRESENTATIVE CAN OFFERED WHATEVER THEY WANT TO TRICK CUSTOMERS TO SIGN CONTACTS! AND THEN THE CUSTOMER SERVICE GOING TO DENIED EVERYTHING WHEN CUSTOMERS CALL TO COMPLAIN! AND THIS COMMUNITY WEBSITE JUST KEEP FOOLING CUSTOMERS WITHOUT SOLUTIONS!!!