Forum Discussion

xiaojinjiang520's avatar
xiaojinjiang520
Sophomore
5 years ago

Bill is more than what the representative offered

I called on 8/4 try to connect the internet and the representative offered me $19.98 per month.And he guaranteed the price going to be the same for two years .But now it charged $59.99.I called the cu...
Billing
Liz's avatar
Liz
Moderator

Good morning xiaojinjiang520,

 

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. To clarify, our lowest service plan starts at $59.99.

 

I'll post back once I get the results.


Your patience and understanding are much appreciated.

 

Thanks,

Liz

xiaojinjiang520's avatar
xiaojinjiang520
Sophomore
5 years ago
I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The only call they can pull for you is the one you made prior to subscribing. They can check notes about other calls, if available, but that's it. And they will not provide you with the name of the representative. 

     

    xiaojinjiang520 wrote:
    I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!

     

    • xiaojinjiang520's avatar
      xiaojinjiang520
      Sophomore
      5 years ago
      What the HughesNet try to hide? THEY CAN REVIEW MY CALLS BUT NOT THE SALES REPRESENTATIVE? SO IS IT THE COMPANY TRY TO HIDE HIS FAKE OFFERING OR WHAT? OR THE RULE OF THE COMPANY IS SALES REPRESENTATIVE CAN OFFERED WHATEVER THEY WANT TO TRICK CUSTOMERS TO SIGN CONTACTS! AND THEN THE CUSTOMER SERVICE GOING TO DENIED EVERYTHING WHEN CUSTOMERS CALL TO COMPLAIN! AND THIS COMMUNITY WEBSITE JUST KEEP FOOLING CUSTOMERS WITHOUT SOLUTIONS!!!
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        xiaojinjiang520 

         

        First, if your sales call is available they will review it to see what was said, just as Liz, a HughesNet representative, has told you in her reply.  Also, as she has clearly stated,"I'll post back once I get the results."

         

        Secondly, please STOP spamming your rants in multiple topics.  Continuing to do so will succeed in nothing more than those rants being deleted and you getting yourself removed and banned from this community.

    • xiaojinjiang520's avatar
      xiaojinjiang520
      Sophomore
      5 years ago
      What the HughesNet try to hide? THEY CAN REVIEW MY CALLS BUT NOT THE SALES REPRESENTATIVE? SO IS IT THE COMPANY TRY TO HIDE HIS FAKE OFFERING OR WHAT? OR THE RULE OF THE COMPANY IS SALES REPRESENTATIVE CAN OFFERED WHATEVER THEY WANT TO TRICK CUSTOMERS TO SIGN CONTACTS! AND THEN THE CUSTOMER SERVICE GOING TO DENIED EVERYTHING WHEN CUSTOMERS CALL TO COMPLAIN! AND THIS COMMUNITY WEBSITE JUST KEEP FOOLING CUSTOMERS WITHOUT SOLUTIONS!!!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago
        • They're not hiding anything.
        • They can review the original sales call between you and the sales representative, and that's what they're working on right now.
        • They're not going to tell you who the sales rep is. If they need to discipline a sales rep, they will, but you will not be told about it, as it would be an internal matter and  none of your business. 
        • Calm down and wait until you hear from Liz . Having a big unhinghed tantrum all over the site will not benefit you nor expedite matters. 
        • Using all caps makes you look deranged. 

         

         

        xiaojinjiang520 wrote:
        What the HughesNet try to hide? THEY CAN REVIEW MY CALLS BUT NOT THE SALES REPRESENTATIVE? SO IS IT THE COMPANY TRY TO HIDE HIS FAKE OFFERING OR WHAT? OR THE RULE OF THE COMPANY IS SALES REPRESENTATIVE CAN OFFERED WHATEVER THEY WANT TO TRICK CUSTOMERS TO SIGN CONTACTS! AND THEN THE CUSTOMER SERVICE GOING TO DENIED EVERYTHING WHEN CUSTOMERS CALL TO COMPLAIN! AND THIS COMMUNITY WEBSITE JUST KEEP FOOLING CUSTOMERS WITHOUT SOLUTIONS!!!