Forum Discussion
Billing email keeps changing
I have had problems with my billing being sent to the wrong email account since before December 2016. I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
Hello!
Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.
Thank you,
Amanda
Amanda,
The billing email has changed back to my husbands (again).
Also got 2 notices (10/30 & 10/31) that my invoices is due on 5 days. My bill was paid on 10/23, Got 5 notices (all on the 31st) that say my bill had been generated.
I posted a message 10/27/17 that I received someone else's bill.
Please help get this fixed.
Mary
Hi Mary
I am very sorry about all this. They removed you from an "unsubscribe" list and we re-added your e-mail because that is what our billing team thought the issue was. The e-mail you received does have an employee name (I've removed it) and she was part of the investigation process. I assume the order email you got was a result of the testing, but I have let her know in any case.
You do not owe any balances and I can confirm I see your October 23rd payment. I will have the team check in on why you received so many notices as well.
Thank you,
Amanda
Hi Amanda,
I'll keep my fingers crossed that it will be fixed someday. :smileyhappy:
Mary,
We tried it again yesterday. I've checked your account a couple of times today and so far so good. I'll keep watching it, but let me know if anything changes for you.
Thank you,
Amanda
Amanda,
Check it this morning (11/3) and it still is correct.
Mary
Hi Mary
Looks like it worked! Checked this morning and the e-mail is still correct. Just keep in mind not to use the 'unsubscribe' option until we fix that bug :)
~Amanda
Hi Amanda,
Checked this morning and it's still correct.
Thanks for the help.
Mary
Amanda,
I just received notification at the correct email address. Thanks for all the help.
Mary
Mary,
That's great news! Hope you have an awesome weekend :)
~Amanda
