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jliston924's avatar
jliston924
New Poster
5 years ago
Solved

Billing question

I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credi...
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
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That billing system is called autopay and it's a common, accepted practice with many, if not all, ISPs and other companies that provide services. 

 

HughesNet used to have invoice billing and you could make manual payments to that, which allowed you to choose your payment method (card, bank account) every time you made a payment, but I'm not sure if that's still available.  I'm hoping a rep, such as Liz  or Remy , will respond to this and clarify.  

  • jliston924's avatar
    jliston924
    New Poster
    5 years ago
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    I'm very familiar with autopay however with other companies I receive a bill a few eeks prior to the due date. Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago
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      Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

      That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

       

      EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago
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      jliston924 

      It's called effectively managing a positive cash flow, which is extremely important in a high-overhead, high-risk business like ISPs and Telcos, especially ones that are satellite-based.

      • jliston924's avatar
        jliston924
        New Poster
        5 years ago
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        These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay? 

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question","id":"message:131758","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:123871"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:131758"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131758"},"body@stripHtml({\"truncateLength\":200})":" I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credi...","body@stringLength":"349","rawBody":"

I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credit card. Does anyone else have an issue with this? Any problems with bill being different than what you expected to pay? This is a first for me.

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I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credit card. Does anyone else have an issue with this? Any problems with bill being different than what you expected to pay? This is a first for me.

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That billing system is called autopay and it's a common, accepted practice with many, if not all, ISPs and other companies that provide services. 

 

HughesNet used to have invoice billing and you could make manual payments to that, which allowed you to choose your payment method (card, bank account) every time you made a payment, but I'm not sure if that's still available.  I'm hoping a rep, such as Liz  or Remy , will respond to this and clarify.  

","body@stringLength":"880","rawBody":"

That billing system is called autopay and it's a common, accepted practice with many, if not all, ISPs and other companies that provide services. 

 

HughesNet used to have invoice billing and you could make manual payments to that, which allowed you to choose your payment method (card, bank account) every time you made a payment, but I'm not sure if that's still available.  I'm hoping a rep, such as   or  , will respond to this and clarify.  

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I'm very familiar with autopay however with other companies I receive a bill a few eeks prior to the due date. Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

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I'm very familiar with autopay however with other companies I receive a bill a few eeks prior to the due date. Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

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Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

 

EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

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Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

 

EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

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These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay? 

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These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay? 

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\"Why isn't there an option to turn off Autopay? \"

 

There is. You need to call customer service and speak to Billing. 

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\"Why isn't there an option to turn off Autopay? \"

 

There is. You need to call customer service and speak to Billing. 

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jliston924 

It's called effectively managing a positive cash flow, which is extremely important in a high-overhead, high-risk business like ISPs and Telcos, especially ones that are satellite-based.

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It's called effectively managing a positive cash flow, which is extremely important in a high-overhead, high-risk business like ISPs and Telcos, especially ones that are satellite-based.

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