Forum Discussion
Billing question
Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it.
That's right; that's how HughesNet and others do it. However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing. If that's still available, you may need to change to that.
EDIT: you may want to call 866-347-3292 and talk to Billing; they can explain the options available and change your option.
"Why isn't there an option to turn off Autopay? "
There is. You need to call customer service and speak to Billing.
I'm very familiar with autopay however with other companies I receive a bill a few eeks prior to the due date. Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it.
It's called effectively managing a positive cash flow, which is extremely important in a high-overhead, high-risk business like ISPs and Telcos, especially ones that are satellite-based.
These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay?
I'm a former Operations Manager for a large defense contractor, not HughesNet, but the management issues are no different. I wouldn't expect a layman to understand, nor read the disclaimer underneath my posts.
I'd expect an intelligent person to understand the difference between HughesNet staff and fellow subscribers, read disclaimers, have realistic expectations based on facts and data, and not spin conspiracy theories or spread misinformation. :)
MarkJFine wrote:I'm a former Operations Manager for a large defense contractor, not HughesNet, but the management issues are no different. I wouldn't expect a layman to understand, nor read the disclaimer underneath my posts.
"Why isn't there an option to turn off Autopay? "
There is. You need to call customer service and speak to Billing.
Wow, thanks for not helping which is what I thought this forum was all about. It's not my responsibility to read your disclaimer nor do I care. My comment wasn't directed at you specifically and telling me all companies do it this way is inaccurate. I HAVE spoken to billing and was merely trying to get other opinions from people who subscribe to Hughesnet. No need to reply back. Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere. BTW, having an opinion does not make it a conspiracy theory.
