Ok, maybe nobody wants to deal with the post that says "fraud" in the title, but somebody needs to. I see responses to other issues that were posted yesterday but only views on mine. It's not a weekend so the excuse for no one seeing it is out the window. I need action taken on this immediately. This fraudulent charge has put me in a negative standing with the financial institution from which the account is held. Overdraft fees are accumulating and NOTHING is being done by HughesNet. I have called customer service and gotten no where becasue apparently no one is in charge there. If this issue is not resolved and either 1) the money is put back into my banking account, or 2) My account be credited for the entire amount of $187.96.....I will pursue legal action for the amount stolen, the overdraft charges, and $500 per day that HughesNet does not resolve this issue due to the fact that my mortgage, utilitiy bills, auto loans and personal needs are unable to be met because the account that HughesNet took the money from IS NOT the account on file when I signed up for my account, and the account is frozen due to the Fraud Investigation Claim that is open on it.
I too have Invoice Billing but pay my bill online as one time payments from my checking account.
When doing so I found the need to be very careful as there is a check box that opts you in to auto-billing if not unchecked:
Hopefully one of the forum Mods will soon respond.
Hello bradn863,
Welcome to the community and thank you for posting. What Gwalk described sounds like what happened in your case. I can certainly credit your account back from the trouble.
If you decide to pay online again, please double-check that option that Gwalk circled in his screenshot to make sure you're not saving that card for future payments; this way we can avoid a similar situation in the future.
Edit:
I've credited your account for the amount requested; this is documented in case #103212021.
Hi Liz, i dont remember seeing that option over the past 11 months. I have paid my bill the same way each time, they only difference is that i have a different card/bank now than in previous payments. My next question is how will the account be credited? My issue is the negative balance with my bank plus a $36 overdraft fee for the transaction. I just want to make sure that I understand what is happening. Am i getting the money back to my bank card? I surely hope so because I need to get the overdraft fee removed. Please let me know.
Hi bradn863,
Please check your private messages, I sent you a PM regarding your concerns. You can check your PMs by clicking the envelope icon near the top right corner of the community page.
I was told by customer service this morning that since we have a credit card on file Hugesnet has the right to automatically withdrawl the funds! which is FRAUD!!!!!
Rebeccadoan,
Please create a new thread, also, legal threats, and threats of contacting the B.B.B. don't work so great here.
As for fraud, no, it's not, it is stated in the contract that Hughesnet can use any card stored on file for payments. Whether you ever read the contract or not (sorry, but most people just don't read such things, thinking it's all mumbo jumbo) is another story.
I was told but customer service this morning that if you have a cc on file they have a right to automatically withdrawl the funds it is in the terms and conditions....which is fraud!!!
