I too have Invoice Billing but pay my bill online as one time payments from my checking account.
When doing so I found the need to be very careful as there is a check box that opts you in to auto-billing if not unchecked:
Hopefully one of the forum Mods will soon respond.
Hello bradn863,
Welcome to the community and thank you for posting. What Gwalk described sounds like what happened in your case. I can certainly credit your account back from the trouble.
If you decide to pay online again, please double-check that option that Gwalk circled in his screenshot to make sure you're not saving that card for future payments; this way we can avoid a similar situation in the future.
Edit:
I've credited your account for the amount requested; this is documented in case #103212021.
Hi Liz, i dont remember seeing that option over the past 11 months. I have paid my bill the same way each time, they only difference is that i have a different card/bank now than in previous payments. My next question is how will the account be credited? My issue is the negative balance with my bank plus a $36 overdraft fee for the transaction. I just want to make sure that I understand what is happening. Am i getting the money back to my bank card? I surely hope so because I need to get the overdraft fee removed. Please let me know.
Hi bradn863,
Please check your private messages, I sent you a PM regarding your concerns. You can check your PMs by clicking the envelope icon near the top right corner of the community page.
I was told by customer service this morning that since we have a credit card on file Hugesnet has the right to automatically withdrawl the funds! which is FRAUD!!!!!
Rebeccadoan,
Please create a new thread, also, legal threats, and threats of contacting the B.B.B. don't work so great here.
As for fraud, no, it's not, it is stated in the contract that Hughesnet can use any card stored on file for payments. Whether you ever read the contract or not (sorry, but most people just don't read such things, thinking it's all mumbo jumbo) is another story.
Rebeccodoan,
In respect to method of payment, the HughesNet Subscriber agreement states in part:
1.4 METHOD OF PAYMENT.
Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.
The complete Subscriber Agreement can be read here:
http://legal.hughesnet.com/SubAgree-01-01-15.cfm
