Forum Discussion

Freshman

9 years ago

CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????

Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your ...

Billing

Amanda

Moderator

9 years ago

Hello,

After speaking with our principal specialist, he informed me that we do use a pre-defined list of pre-paid and gift cards. However, this should only be an issue if you are trying to use that card for recurring payments. You can still use pre-paid cards and gift cards to make a one-time payment. The method GWalk900 uses should work. Make sure that the option to "keep this card" on file is NOT checked before continuing. If the box is checked then the payment will fail. Please let me know if you remember what the situation was so I can escalate if that is the case.

Thank you
Amanda

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NOT PAY MY BILL ON LINE ANY LONGER WHY??????????","id":"message:52791","revisionNum":1,"repliesCount":42,"author":{"__ref":"User:user:30508"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:52791"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52791"},"body@stripHtml({\"truncateLength\":200})":"Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your ...","body@stringLength":"758","rawBody":"Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM","kudosSumWeight":3,"postTime":"2017-02-14T19:48:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2017-03-08T04:25:58.232-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:52791_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19436},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM"},"Conversation:conversation:52791":{"__typename":"Conversation","id":"conversation:52791","solved":false,"topic":{"__ref":"ForumTopicMessage:message:52791"},"lastPostingActivityTime":"2018-01-19T19:58:04.778-05:00","lastPostTime":"2018-01-19T19:58:04.778-05:00","unreadReplyCount":42,"isSubscribed":false},"ModerationData:moderation_data:52791":{"__typename":"ModerationData","id":"moderation_data:52791","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:52791_1":{"__typename":"Revision","id":"revision:52791_1","lastEditTime":"2017-02-14T19:48:00.000-05:00"},"ForumReplyMessage:message:52806":{"__typename":"ForumReplyMessage","id":"message:52806","conversation":{"__ref":"Conversation:conversation:52791"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":52806,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52806"},"parent":{"__ref":"ForumTopicMessage:message:52791"},"body":"Hello,

After speaking with our principal specialist, he informed me that we do use a pre-defined list of pre-paid and gift cards. However, this should only be an issue if you are trying to use that card for recurring payments. You can still use pre-paid cards and gift cards to make a one-time payment. The method GWalk900 uses should work. Make sure that the option to \"keep this card\" on file is NOT checked before continuing. If the box is checked then the payment will fail. Please let me know if you remember what the situation was so I can escalate if that is the case.

Thank you
Amanda","body@stringLength":"619","rawBody":"Hello,

After speaking with our principal specialist, he informed me that we do use a pre-defined list of pre-paid and gift cards. However, this should only be an issue if you are trying to use that card for recurring payments. You can still use pre-paid cards and gift cards to make a one-time payment. The method GWalk900 uses should work. Make sure that the option to \"keep this card\" on file is NOT checked before continuing. If the box is checked then the payment will fail. Please let me know if you remember what the situation was so I can escalate if that is the case.

Thank you
Amanda","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-15T22:36:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:52806_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9647},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741684947902":{"__typename":"CachedAsset","id":"theme:customTheme1-1741684947902","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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