Forum Discussion
Cancel my service please
Hello HarperPI, welcome to the Community and thank you for reaching out to us. Upon reviewing your account, I do see the technician has visited out there twice, but I still see some trouble within our tools that are showing another cause. My diagnostics revealed to me there is a marginal alignment on the dish, which can have an impact on your services.
I've set you up with a free technician visit to address this. I put you in our soonest available slot and you will receive a call or text from the technician to confirm the appointment date, or reschedule if necessary.
Please let us know how the visit goes and how the service is running after the technician gets the dish re-aligned.
-Brooke
Thank you however, I still simply want to disconnect the service. Each time he comes out I have to put cases or clients on the back burner, and I can not run a business like that. So please explain to me how to discontinue the service and send your hardware back to you, and the procedure to dispute ETF. Thanks
Ron
Hi Ron, I can cancel the appointment if you wish to discontinue your service. The phone number above (866-347-3292) is our main line and you would need to speak with our Account Management to cancel. The link maratsade provided is also where to dispute the fees.
Let me know if you have any other questions.
-Brooke
Brooke thank you,
Please understand, I have nothing but good things to say about the Tech that comes out here. He has been very professional and has gone above and beyond everytime he has come. He has checked the dish alignment eveytime he has been out here, the last time he was here he even came out on a SUNDAY, to help. It just isn't working to my satisfaction.
Yes please cancel the tech visit, I will reach out to the number you gave. Thanks again
Ron
