Forum Discussion

cindymmaine's avatar
cindymmaine
New Member
4 years ago

cancelations

I called to cancel my service, I found a provider who offered a better service. I was given a case number and told I would receive a confimation email and a box would be sent to me with instructions and a label where I would return my modem and the eye on my dish. Ten days later I have not received either. I called back and was told the boxes are ready to ship and would arrive on 3/20. If I had not called, would they have ever arried and would I have been charged for the modem? I feel like I've been taked advantage of. Well lets see if the return boxes ever arrive. I'm not impressed.

 

Unreturned Equipment Fee
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    cindymmaine 

     

    Might it have to do with your billing month?  What I mean is, unless you request an immediate cancellation, the service is terminated at the end of your current service month.  The return shipping box isn't sent out until that happens.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    No one took advantage of you. Errors and delays happen, so it's a good idea to stay on top of transactions.  If the box doesn't arrive by 3/20, call again. 

     

    cindymmaine wrote:

    I called to cancel my service, I found a provider who offered a better service. I was given a case number and told I would receive a confimation email and a box would be sent to me with instructions and a label where I would return my modem and the eye on my dish. Ten days later I have not received either. I called back and was told the boxes are ready to ship and would arrive on 3/20. If I had not called, would they have ever arried and would I have been charged for the modem? I feel like I've been taked advantage of. Well lets see if the return boxes ever arrive. I'm not impressed.