Forum Discussion

Burgerbitz's avatar
Burgerbitz
Freshman
4 years ago

Canceling service, no refund

I called today today to cancel my service, only 2 days into my paid month. Today is January 4 and my billing date is January 2. I expected to get a refund for the remainder of my paid month. I was li...
  • GabeU's avatar
    GabeU
    4 years ago

    For anyone reading this thread, the standard cancellation procedure is to terminate the service at the end of the current service month, which means you can continue using the service through the last day of said month.  This is because HughesNet uses 'forward billing'.  This means that, for an arbitrary example, when your new service month starts on Jan 5th and the bill is generated and automatically paid on the same, it's for service from 12:00AM on Jan 5th through 11:59:59PM on Feb 4th. 

     

    However, when cancelling your service you can request an immediate cancellation, which would take effect immediately and for which the unused remainder of your service month would be credited.

     

    Again, this is primarily for informational purposes for those reading this thread.  It sounds like Liz is helping the OP.  🙂

Burgerbitz's avatar
Burgerbitz
Freshman

I did not terminate my contract early. I've had Hughesnet for well over 2 years, probably more like 10 years. So I did not cancel within the 2 years first required. 

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

I misunderstood what you said. You would not be charged a termination fee, then.  I hope the HN reps here can look into your account and figure out what's going on. 

  • Burgerbitz's avatar
    Burgerbitz
    Freshman
    4 years ago

    Thank you. I hope so, too.

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Burgerbitz, 

       

      I'm glad you found the community, thank you for posting.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

       

      -Liz