Forum Discussion
Cancellation Fee
I can understand that there is no grace period. I asked the gentleman that I just spoke to that exact question and he confirmed once it's installed the "contract" starts. My problem is that with the noted phone calls and issues they still are not able/willing to do anything to work with me.
And I totally understand your frustration, Joleen. The company will work you to improve your system so you can do what you want/need or as much of it as is feasible with the satellite technology. Your system may need some tweaks to make it work better than it's been doing so far. It is unlikely they will let you off the hook with the contract, at least not until avenues of improvement have been explored and exhausted. (This would be the same kind of process Verizon or Xfinity would follow, too. It's an industry standard).
You will get better help on this site than with the phone reps, but you may still have to perform some actions on your side, while the reps here check their side of things. I'm sure someone from HN will reply, or some other customer will get you started.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
joleenc wrote:I can understand that there is no grace period. I asked the gentleman that I just spoke to that exact question and he confirmed once it's installed the "contract" starts. My problem is that with the noted phone calls and issues they still are not able/willing to do anything to work with me.
