Forum Discussion
Cancellation Fee
Jay wrote:joleenc,
I'm glad you found the community, thank you for posting! After taking a look at your account, I see that you did terminate your services. I would be happy to assist you with your issues if you choose to reactivate your services; however, if you decide not to reactivate the account, I will not be able to help you.
Please let me know who you'd like to proceed.
-Jay
So because I terminated my service there is no way to help with the cancellation fee?
joleenc,
We have other ways to possibly resolve your issues but since we have not exhausted all of those options, I cannot lower your early termination fee. If you would like to reactivate your account, I would be more than happy to help you get your service working the way you expect it to!
-Jay
Here is my frustration...I have called EIGHT different times in just barely a month. Everytime I call the issue gets fixed for a short period of time (hours) and then we're back to where we were before. Or nothing gets done and I'm told that there's bad weather in the gateway. I had a technician scheduled to come out but that is still over a week away. I have 3 kids who need wifi for different school assignments, I can't wait another week to get this resolved.
joleenc,
I understand your frustrations but as maratsade said, this is the best place for you to get 1 on 1 support; however, I cannot assist you if the account has been terminated. If we are unable to determine what the issue is and exhaust all options to resolve it for you, then I am unable to reduce the early termination fee.-Jay
Okay, so to keep my account active, do I need to call back to the customer service number or can you reactivate it?
joleenc,
I can reactivate your account for you or if you'd prefer, you can call in to have it reactivated.
-Jay
Okay then let's reactivate it and see if you can figure out what the issue is.
