Forum Discussion
Cancellation Fee
While streaming with Hulu, are you being sure to turn off, or snooze, the Video Data Saver? This is especially the case if the stream is in HD. Please keep in mind, though, that streaming in HD is a very data intensive activity. I don't know Hulu's data rates, but with Netflix the data usage is around 3GB per hour in HD, 700MB per hour in SD and 350MB per hour in LD.
I am assuming that your previous satellite internet provider was ViaSat/Exede, being that HughesNet and ViaSat are the primary (maybe only?) satellite internet providers in the US. If whatever game(s) is being played worked with ViaSat/Exede it should work with HughesNet, as the latency is practically the same, but there are no guarantees, as there are subtle differences between the two services.
Can you give the names of a couple of the games you are trying to play, as there may be some people on here who have experience with those games on HughesNet. This might help to see if they even can be played.
Thank you for attempting to help...I truly appreciate it.
I will check to see how I'm streaming videos on Hulu at work since I can't even connect currently at home. I know it's not an issue with Hulu because my account was used by my son on someone else's WiFi. Again, i shared with the salesperson what I needed the WiFi for and was reassured we'd have no issues as a family of 5 streaming videos.
My kids play Fortnite and Pub G. Our previous provider was AireBeam (only in Arizona) and they were able to play the games with minimal lag. I don't play the games so I have no idea about it but they said the ping was at 100-200. Currently the ping is at 700-1000 and I watched them play and it jumps drastically. Almost like it's glitching out.
I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.
Were the shows of bad quality during the entire showing? I ask because this happens to me too, but within a few minutes the shows play without any issues and they look very good in SD. Ditto Amazon Prime.
I realise everyone's experience is different due to many different variables, but just wanted to throw this out there.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
joleenc wrote:
I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.
I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time. :smileyfrustrated:
Well, phooey. That stinks. :( Maybe there's a lot of congestion on your beam. I have issues with pixelation during times when a lot of people are home (like weekends or holidays).
joleenc wrote:
I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time. :smileyfrustrated:
Judging from what I found out when searching about Fortnite and Pub G on satellite internet, it doesn't look promising. The latency is just too high with satellite internet for most real time online games, causing the issues you saw. Some people are able to play a few real time online games with satellite internet, though they still have issues with the lag.
As for the Hulu, again, have you tried turning off, or snoozing, the Video Data Saver?
Okay so I can't find anywhere in Hulu to "snooze" the Video Data Saver? When I play a video and look at the settings it looks like it's set to auto (same as my NetFlix was).
joleenc,
The Video Data Saver is a HughesNet feature, not a Hulu one. The Video Data Saver automatically adjusts data rates for streaming; if your streaming platform requires a higher speed, then you may experience buffering. Turning of the Video Data Saver may solve your buffering issues, but streaming in HD will use much more data than streaming in Standard Definition. You can find instructions on how to snooze or turn of the Video Data Saver here, https://support.hughesnet.com/faq/internet/what-is-video-data-saver or if you'd like, I can disable it for you remotely.
-Jay
- Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...
Joleen, you have to turn the video data saver off.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...
joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...When accessing the Video Data Saver through the HughesNet Usage Meter, it should look like the following when set properly...
In the "Video Settings" section of the Usage Meter...
Turned off altogether...
Snoozed for four hours (it might actually show nine hours in the timer after being snoozed)...
You can also access the settings on the HughesNet My Account site on the Settings tab.
