Forum Discussion
Cancellation Fee
Thank you for attempting to help...I truly appreciate it.
I will check to see how I'm streaming videos on Hulu at work since I can't even connect currently at home. I know it's not an issue with Hulu because my account was used by my son on someone else's WiFi. Again, i shared with the salesperson what I needed the WiFi for and was reassured we'd have no issues as a family of 5 streaming videos.
My kids play Fortnite and Pub G. Our previous provider was AireBeam (only in Arizona) and they were able to play the games with minimal lag. I don't play the games so I have no idea about it but they said the ping was at 100-200. Currently the ping is at 700-1000 and I watched them play and it jumps drastically. Almost like it's glitching out.
I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.
Were the shows of bad quality during the entire showing? I ask because this happens to me too, but within a few minutes the shows play without any issues and they look very good in SD. Ditto Amazon Prime.
I realise everyone's experience is different due to many different variables, but just wanted to throw this out there.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
joleenc wrote:
I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.
I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time. :smileyfrustrated:
Well, phooey. That stinks. :( Maybe there's a lot of congestion on your beam. I have issues with pixelation during times when a lot of people are home (like weekends or holidays).
joleenc wrote:
I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time. :smileyfrustrated:
