Forum Discussion
Cancellation Fee
joleenc,
The Video Data Saver is a HughesNet feature, not a Hulu one. The Video Data Saver automatically adjusts data rates for streaming; if your streaming platform requires a higher speed, then you may experience buffering. Turning of the Video Data Saver may solve your buffering issues, but streaming in HD will use much more data than streaming in Standard Definition. You can find instructions on how to snooze or turn of the Video Data Saver here, https://support.hughesnet.com/faq/internet/what-is-video-data-saver or if you'd like, I can disable it for you remotely.
-Jay
Joleen, you have to turn the video data saver off.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...
joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...When accessing the Video Data Saver through the HughesNet Usage Meter, it should look like the following when set properly...
In the "Video Settings" section of the Usage Meter...
Turned off altogether...
Snoozed for four hours (it might actually show nine hours in the timer after being snoozed)...
You can also access the settings on the HughesNet My Account site on the Settings tab.
