CANCELLATION FOR MISREPRESENTATION
I had this "service" installed on Saturday, and my usuage meter is still at 100%...care to guess why? Because, like so many others, the "service" doesn't work. I spent almost 2 hours on the phone wit...
Forum Discussion
linesden wrote:The final tech I spoke to increased my bandwidth to attempt to get clearer picture, but also admitted I would burn through my data faster, which will leave me at the end of the month with crappy service due to data caps and in the same situation. (Kind of wish that was the biggest problem, since at this point we still have ZERO "service".)
It's likely that the rep remotely either turned off, or paused, your Video Data Saver. As alluded to in the link, the VDS throttles your service while streaming to that which is amenable to DVD quality, or SD, in order to save data. If Netflix, or any other streaming service you use, is set to HD only playback, it will not be able to auto adjust to a lesser definition in order to work with the throttled speed caused by the VDS. To be able to stream in full HD, the VDS may need to be turned off, or paused, though you'll likely use more data, as HD streaming uses more data than that of SD or LD. How much data you use for your streaming activities is entirely up to you.
How long your monthly allotment of high speed data lasts is entirely up to you. Streaming Netflix in HD uses around 3GB per hour. Even with the largest plan available (50GB), that's roughly 16 hours of HD streaming per month before you run out.
linesden wrote:I had this "service" installed on Saturday, and my usuage meter is still at 100%...care to guess why?
Maratsade has given the reason for this, so no need to guess.
linesden wrote:I want to cancel my service, without any ETF's. If that is not "available" then I will continue with other avenues until I reach the resolution I seek.
There needs to be extensive troubleshooting of the issue before anything like cancelling without an ETF would even begin to be considered. Seeking help via this support community is the best avenue you can take to resolve the issue.
