Forum Discussion

stevef's avatar
stevef
Junior
5 years ago
Solved

Cancellation overcharge?

We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says:   "Thereafter, the amount will decr...
Early Termination Fee
  • maratsade's avatar
    maratsade
    5 years ago

    ETF reduction by month

     

stevef's avatar
stevef
Junior
5 years ago

Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract?

 

I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.

 

 

Also, no one even bothered sending a confirmation email or anything. I just accidentally noticed the $100 charge.

 

 

Liz's avatar
Liz
Moderator
5 years ago

Hi stevef,

 

Quick turnaround on this, Sarah did confirm the cancellation and received the case number: 134064496, hence the $100 ETF. There was no disconnect during this particular call; as Sarah noted, it was the previous call attempt that was disconnected. Hope that clears things up.

 

-Liz