Forum Discussion
Cancellation
So I just got service today and the signal is really weak. My speeds are really slow. Sence I'm not happy I might have to cancel. But i will have to pay $400 early termination fee? For poor service i ...
The system can take time for everything to be up to date and ready. This can take hours.
It's very unlikely that HughesNet will allow a cancellation without an ETF, at least at this point. Troubleshooting will need to be done to see where the problem may lie and to attempt to fix it. I recommend starting a new topic in Tech Support to start the troubleshooting process, which you can do here. However, I would wait until tomorrow to do so, as again, it can take time for the system to be up to date and fully ready. Your speeds may improve.
Regarding the signal, if you're referring to your WiFi signal, the HughesNet modem is fairly basic, and it's WiFi range is only so good. I would recommend moving your WiFi device closer to the modem to see if your experience improves. If it does, this would suggest that your WiFi signal is the issue, and there are two main ways you can help it. One is to get the HughesNet WiFi Booster, or you can buy a 3rd party WiFi router with better range.
- This is the worst service ever rather have dial up
ccctaw2015 wrote:
This is the worst service ever rather have dial upI'm sure there's something the reps will be able to do to help improve your experience. If your speeds are actually below dialup, it indicates a serious problem, and they will be able to help to remedy that. Your speeds should be nowhere near that low.
ccctaw2015 wrote:
This is the worst service ever rather have dial upThat's still available -- maybe you should try it to compare.
