Forum Discussion
Cancelled service, still charged
Over one year ago I cancelled my service. Evidently the outsourced customer service rep misunderstood my request and put my account into a "suspended" status and began charging me again 6 months lat...
Hi ml_tl_wallace19,
Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
The Hughesnet staff on this site are usually here M-F, 9-5. Please give them some time to review your account and get back to you.
Thank you, that would be greatly appreciated.
Hi ml_tl_wallace19,
Thank you for bringing this to our attention. I'm sorry to hear about this, we can certainly look into this for you. Please give me some time to investigate what happened and I'll post back once I have an update for you.
Your patience and understanding are much appreciated.
Hi ml_tl_wallace19,
Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you, Liz! Everything is finally (I think...fingers crossed) fixed. I appreciate your help so much!
You're welcome ml_tl_wallace19! Reach out again if you have any other concerns, we're here to help.
