Forum Discussion

ml_tl_wallace19's avatar
ml_tl_wallace19
Freshman
6 years ago

Cancelled service, still charged

Over one year ago I cancelled my service.  Evidently the outsourced customer service rep misunderstood my request and put my account into a "suspended" status and began charging me again 6 months lat...
  • Liz's avatar
    Liz
    6 years ago

    Hi ml_tl_wallace19,

     

    Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

ml_tl_wallace19's avatar
ml_tl_wallace19
Freshman

Thank you, that would be greatly appreciated.  

Liz's avatar
Liz
Moderator
6 years ago

Hi ml_tl_wallace19,

 

Thank you for bringing this to our attention. I'm sorry to hear about this, we can certainly look into this for you. Please give me some time to investigate what happened and I'll post back once I have an update for you.

 

Your patience and understanding are much appreciated.