Forum Discussion

ml_tl_wallace19's avatar
ml_tl_wallace19
Freshman
6 years ago

Cancelled service, still charged

Over one year ago I cancelled my service.  Evidently the outsourced customer service rep misunderstood my request and put my account into a "suspended" status and began charging me again 6 months lat...
  • Liz's avatar
    Liz
    6 years ago

    Hi ml_tl_wallace19,

     

    Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

ml_tl_wallace19's avatar
ml_tl_wallace19
Freshman

Thank you, that would be greatly appreciated.  

Liz's avatar
Liz
Moderator
6 years ago

Hi ml_tl_wallace19,

 

Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

  • ml_tl_wallace19's avatar
    ml_tl_wallace19
    Freshman
    6 years ago

    Thank you, Liz!  Everything is finally (I think...fingers crossed) fixed.  I appreciate your help so much!

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      You're welcome ml_tl_wallace19! Reach out again if you have any other concerns, we're here to help.