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Cancelled service, still charged
Over one year ago I cancelled my service. Evidently the outsourced customer service rep misunderstood my request and put my account into a "suspended" status and began charging me again 6 months lat...
Hi ml_tl_wallace19,
Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you, that would be greatly appreciated.
Hi ml_tl_wallace19,
Thank you for your patience while I investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you, Liz! Everything is finally (I think...fingers crossed) fixed. I appreciate your help so much!
You're welcome ml_tl_wallace19! Reach out again if you have any other concerns, we're here to help.
