Forum Discussion

Randym1's avatar
Randym1
Freshman
7 years ago

Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

I've been a Hughesnet customer since before  all you could get in rural areas was dialup and even if satelite internet service under performs fiber-optic landline connection, I have been very satifie...
Randym2's avatar
Randym2
Freshman
7 years ago

Formally aka randym1

OK, I've been playing around with my account and it has crashed and burned.

So, from here on, I'll be having to use randym2 for my user name.

MY BAD, BAD, BAD

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Randy,

     

    I did get your latest PM. Those other two email addresses were already marked as cancelled on the old SAN, so I didn't migrate those over to your current SAN.

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Good morning Randy, 

       

      Can you please confirm that you can see all the email accounts you need online?

       

       

       

  • Randym2's avatar
    Randym2
    Freshman
    7 years ago

    Update

    I've been PMing Liz and sent her a list, she asked for, of the email accounts I want to keep and the ones I need deleted that was created while  I was trying to solve the same,

    InvalidOpenID or Credentials issue that many others are having.

    Not only that, I sent her the screen shots leading up to this problem along with the old SAN that has been cancelled that is still showing up in some of the accounts after my new Gen5 SAN upgrade .

    I'm not going to rant and rage over this because it will just complicate getting these issues resolved and I need these problems fixed and Liz is making efforts to get this done.

     

    It's apparent this is a presistant glich that Hughesnet is going to have to get fixed becaused it's in their best interest in order to retain their current customers and attract new ones.

     

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Hi Randy,

       

      Engineering just got back to me and said this should be resolved now. Can you please confirm that the requested 4 email addresses are under your current account and that you're no longer seeing the openID error?

       

        Your cooperation, patience, and understanding are much appreciated.

       

      • Randym2's avatar
        Randym2
        Freshman
        7 years ago
        Your magical work came through.
        I can access my profile now and other account info.
        Emails accounts are satifactory for now, some still needs deleting and one needs to added back.
        I will get you these when I get more time to.
        Thanks Liz

        And now folks (take notes), that's the way to get-der-done when problems occurred.