Forum Discussion

mcmorgan's avatar
mcmorgan
Freshman
4 years ago

Can't delete emails

I had over 2,000 emails in Inbox, and was able to delete most of them. By the time I got down to the last 100, Hughes.net won't allow me to delete, nor move them into another folder.

I have also deleted many of the files in Trash, but toward the end it won't let me delete these either.

When deleting the Inbox orTrash folder, I click on all, select Delete, and click. It asks if I'm sure, YES, then it appears it works, however, the deleted files are still there.

 

PLEASE HELP!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Have you tried logging out, then logging back in using another browser or using incognito mode in your browser?  

    • mcmorgan's avatar
      mcmorgan
      Freshman

      I logged out yesterday (accessing from Mozilla) and logged in today. Same problem.

       

      Also, when accessing using my Android phone, it does the same thing.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Oh, that's not good. Sounds like Liz  or another rep will need to get involved. I hope you will hear from them today.