Forum Discussion

HughesSucks's avatar
HughesSucks
New Member
8 years ago

Can't update ANY of my account information

I am beyond frustrated. MyHughesnet online account services are absolutely useless. Every time I try to update my credit card information I get an error message saying that I do not have permission t...
account access
update credit card info
Liz's avatar
Liz
Moderator
8 years ago

Hi Karina,

 

Welcome to the community and thank you for posting. I pulled up your account and I see you have a business account. The community is primarily for residential support, but what I can do is send your concern over to the enterprise department here. Once I have any updates from them or confirmation that they'll have someone address your concern, I will post back.

 

Your patience and understanding are much appreciated.

 

ARPamIAm's avatar
ARPamIAm
Freshman
8 years ago
I apologize for my earlier upset post. You are free to remove it.
  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning ARPamIAm,

     

    I'm glad you found the community, thank you for posting. I'm sorry to hear of your frustrations. You don't have to update your payment information over the phone,there is a way to do this online. If you are having difficulty updating your info online, please start your own thread. I'm going to close this older thread.

     

      Your cooperation, patience, and understanding are much appreciated.