Forum Discussion

Dissappointed5's avatar
Dissappointed5
Freshman
6 years ago

Complaint

Kevman here, Since we have purchased internet from you back in October, our internet is horrid..  Yes, you have speeds that are decent,

but the Latency makes our internet almost non-existent..   I have to admit, I only have had Satelitte once before, that time it was just as 

bad.   Last thing, I do understand that we moved to a rural area  but why in the year 2019, we still have crappy Satelitte internet?   Last thing, is this data cap,  WTH is that?  cap?   We have unlimited on our phone's, also when we had cable we was not charged for "Capping".. That is just plain stupid..   

Finally, Why is it when our phones are on Wifi with "HughesNet"  it is taking away from our "Data"!?    **bleep**, you can go to Mcdonalds and buy a dollar burger and coffee and get a hour of "Free" Wifi...   Please if you want to continue as a competitave company get the **bleep** out of the dark ages!

 

thanks but no thanks..

 

Kevin H.

  • urquijoa's avatar
    urquijoa
    New Poster
    6 years ago

    I 100% agree, this company has been the worst service provider i have every worked with. Not only is it outrageously expensive, the services is absolutely horrible, and despite the numerous calls and promises I am give by customer service, nothing has been done.

     

    I recently moved and instead of canceling my service at that time due to the horrendous payment, we decided to move the service and finish out the contract. When discussing the move i was promised that I would not have any changes to may contact. Come to find out they added 2 years to my contact!!!!!

     

    This company is simply out to rob you of your money. I had heard nothing but complaints about hughesnet now that I have begun to ask around. Wish I would have known before handing over thousands of dollars to them.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      urquijoa 

       

      If you're having some type of technical or billing issue, I recommend starting a new topic in the appropriate section to get the issue resolved.  

      • Dissappointed5's avatar
        Dissappointed5
        Freshman
        6 years ago

        Sounds like what i need to do, Mr. Professor.  Glad I had you to navagate me thru this..

         

        thanks..  

    • Dissappointed5's avatar
      Dissappointed5
      Freshman
      6 years ago

      Yep, Its a shame that they are allowed to operate...   We will pay the difference to get out of contract in March..

      Rip-off Artists..

       

      Disappointed1

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        You are so lucky to live in a free country, where you can just pay the fine to break the contract and go on your merry way to greener pastures.  Lucky!

         

        *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

         

        Dissappointed5 wrote:

        Yep, Its a shame that they are allowed to operate...   We will pay the difference to get out of contract in March..

        Rip-off Artists..

         

        Disappointed1

         

  • Phadden's avatar
    Phadden
    Freshman
    6 years ago
    Worst service ever. And they want 400 dollars to cancel. I was wondering why the technician left me a tube of lube.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      That was a mistake.  He should've left you a roll of duct tape for your mouth. 

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Dissappointed5 

     

    First and foremost, please refrain from using profanity when posting on this site.  Not only is it disrespectful to everyone that utilizes this Community, as well as being entirely unnecessary, it is a violation of the Community Terms of Service and is against the Community Guidelines.  

     

    Regarding the latency, nothing can be done about that.  The distance the signal has to travel, which accounts for around 500ms, give or take a few ms, plus the infrastructure the service has to travel "through", means the latency will never be below 600ms or so.   

     

    Anything that utilizes your HughesNet service for internet will use data, including your cell phone connected via WiFi. 

     

    Regarding the soft data caps, they are a necessity for a service with considerably smaller capacity than ground based services.  The soft data caps are in place to allow that capacity to be utilized by all subscribers.  Without those soft data caps everybody and their brother would be trying to stream every evening for hours on end, causing the system to experience a digital traffic jam, meaning no one would be able to do anything.