Hi Zysis,
I see it's your first post here, so welcome to the community! I pulled up your account and I see that you have 20 months left in your 2 year commitment, so if you were to cancel now, your ETF would be $370.00.
I also see you're currently subject to our Fair Access Policy, which means you're out of your daily allowance, which is why your speeds are reduced and can prove difficult to stream.
You may want to look into the device on your network named "Hamstaro Dell". Just today that computer has used up a little over 14 GB.