Forum Discussion
Contract
I would like for you to pull my original phone call when signing up. She said it was being recorded. The rep told me if I signed up for 2 years I would get $10 a month off. I told her I only wanted on...
Hi Rhobo55,
Welcome and thanks for posting. I've requested your sales call for a review. Once I have news to share, I will post back.
Your patience and understanding are much appreciated.
Liz, check your PM please
Hello Rhonda,
I've received your sales call review findings:
After reviewing the call, the agent does cover in the final terms and conditions that the service term would be for 24 months. There is no other discussion on the call regarding the service term or cancellation.
The scripting the agent reads for the agreement are:
“The contract term is 24 months. If you cancel after activation but prior to the expiration of the 24 month commitment period, you will be subject to an early termination fee of up to $400.”
Regarding your the $10 discount, I pulled up your account to check if there was such a discount applied (there wasn't) so I applied a $10 x 12 month discount which will start in May.
- No, there definitely was a discussion about not wanting tied into a 2 year contact. That is where she offered me the $10 off a month and I turned it down so I could only do a one year. I will be contacting the Better Business Bureau. Other ppl should know how Hughesnet conducts business.
- Would appreciate your help.
Ty,
Rhonda
