Forum Discussion

cthrower's avatar
cthrower
New Poster
5 years ago

customer dissatisfied

i have only had this serice since March 26, 2020 and i have been trying to call to cancel it since April 2nd, no one told me when i signed up for this serice that i could not connect to my works VPN ...
Early Termination Fee
mxracer360's avatar
mxracer360
New Poster

This unreal... how can they operate like this, I know other people that have it and it works fine....

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Probably many reasons, some on their side, some on your side.  Why not wait until a rep begins working with you?

 

mxracer360 wrote:

This unreal... how can they operate like this, I know other people that have it and it works fine....

 

  • mxracer360's avatar
    mxracer360
    New Poster
    5 years ago

    My side...just spent an hour on the phone, they do not guarantee any speeds... a .4 mbs speed is acceptable to them

    they want to charge me 400.00 dollars for an unuable service!

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      mxracer360 

       

      Please stop posting your issue and pictures on this thread.  If you need help, please start your own topic.  If it doesn't work, please wait and try again.