Customer Service Complaint

Thank you for responding Brooke, I had already checked with the bank after this incident. They did not show a reversal and could not explain why Hughesnet said there was one. I had sent all of this in an email and it was never responded to. As far as the commentary on the email, I agree I should never have seen that response. It only served to infuriate me! That tech also promised me $30 in credit for the  issue, I don't see it applied anywhere. I went ahead and paid my bill again today. I am keeping my fingers crossed that it doesn't get kicked out again. I used my American Express and I don't like doing that for this service. Now, if you can kindly send someone out to fix my connectivity issues and not charge me for this service it would be helpful, but keep in mind, regardless of what the installer says I will NOT be cutting down any more trees. If there is not a good line of sight option to prevent interrupted service is it going to be possible for me to discontinue service and cancel out the remainder of the contract without being charged for it. I really believe that the tech knew this was an issue and purposely did not convey the problem as he should have done prior to making my contract. I wasn't even told that satellite was the only option available until he showed up. I wanted fiber optic or cable internet.