Forum Discussion

cooperbrowdy's avatar
cooperbrowdy
New Poster
6 years ago

customer unservice

After a two tear stint in the purgatory of Hughes net which included: very slow speeds data caps no streaming ability and very high cost Upon ending our relationship I find that they want me to climb...
general discussion is not a support area
Tommarsh's avatar
Tommarsh
New Member
6 years ago

Wow,

The modem in my house stopped working and they had the guts to charge me $125 to replace their modem.  I will be dropping this BS service as soon as my contract is up.  We need to let others know how bad this company treats its customers.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    You had a bad experience and you automatically assume everyone has bad experiences? That's pretty ignorant. 

     

    Also, if you post under myAccount and Billing or under Tech Support, and explain, without rudeness, what happened,  a HN employee will check your account, and you may end up with a refund or a free new modem.   Your choice, of course. Maybe you prefer being rude and grumpy.  

     

     

     

    Tommarsh wrote:

    Wow,

    The modem in my house stopped working and they had the guts to charge me $125 to replace their modem.  I will be dropping this BS service as soon as my contract is up.  We need to let others know how bad this company treats its customers.

     

    • MarkJFine's avatar
      MarkJFine
      Professor
      6 years ago

      Three recent posts, all of them off-topic gripes. #smh

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago
        MarkJFine wrote:

        Three recent posts, all of them off-topic gripes. #smh

        And the vast majority of them from new members who never bothered to ask for help, but rather just signed up to drop one off complaints.