Forum Discussion

jennga's avatar
jennga
Freshman
5 years ago

Daily totals from usage graph do not match service plan data graph

If I total up daily usage according to the usage history graph I have used 5.8584G so far this billy cycle.  When I look at the service plan data graph it is reporting my usage as 11.3G.  I don't understand why the discrepancy?

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Simple answer is that the Down and Up totals on the right aren't correct. If you believe the usage on the 6th (a Sunday), it almost looks as if you had the modem disconnected for most of the day. Statistically speaking, Sundays see the heaviest use.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi jennga,

     

    Thanks for reaching out and posting the screenshots,this helps. I'll send this over to engineering for their insight into this. I'll post back once I have any news to share.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi jennga,

         

        Thanks for checking in! I just got off a call with our devs who are behind these graphs and they are still investigating this. They have a more narrow focus now and should have something for us tomorrow. I'll keep you posted on what I find out!

         

        -Liz