Forum Discussion
If the equipment has been removed from the old location and not yet installed at the new, and you went online to check the data, whether with a computer or using the mobile app, what you're seeing is your data usage from prior to the equipment being disconnected.
The data can't be updated if the modem is disconnected, and it can't roll over to the new month. Once you reconnect the modem it will change, but until that happens it's going to keep showing what it was when it was disconnected, never resetting.
So, don't worry, no data is being used while your equipment is disconnected. Once your equipment is installed at your new location and your modem is powered up, everything will update to current.
But, like maratsade mentioned, if you have no plan to connect the equipment at your new location it would be cheaper for you, in the long run, to just cancel the service and pay the ETF.
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