Forum Discussion
Data not resetting
My data did not reset for August.
Hello Workdawg,
Welcome to our community and thank you for your post. I've located your account and have started investigating into this situation, which is definitely an odd one. I may need an engineer to take a look from their end to see what happened, but in the mean time I will load some free data into your account while we look into this. I appreciate your patience.
Amanda
Workdawg,
We had our engineers take a look at this for us and while your Support Center usage tracker did not reflect it, there was about 29.1GB used in 1 1/2 days. This is essentially all download usage - not much upload. Do you have some kind of DVR or TV receiver plugged into the system?
Amanda
