Forum Discussion
Dalecway
8 years agoNew Poster
Did I actually cancel?
I called to cancel today, 1/4/18. I was given this ref nunber 108589286 and told that it was done. Then he said that it would take affect on 1/23/18. Why not today? I'm concerned that he is just me...
Liz
8 years agoModerator
Hi Dalecway,
Welcome to the community and thank you for posting. What C0RR0SIVE said is correct, this is one of the standard processes for cancellation. I pulled up your account to verify, and it is pending cancellation on 1/23, as the rep indicated to you when you called us to cancel. Hope that clears things up.
Good luck with your future ISP!
bessezp
8 years agoNew Poster
ANOTHER EXAMPLE OF THE POOR COMMUNICATION BETWEEN CUSTOMERS AND CUSTOMER SERVICE , NOT ALL INFORMATION IS GIVEN
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