Forum Discussion
Disappointed end of service.
HughesNet has been a mixed experience for me — it started out promising, but ultimately fell short due to account changes, service frustrations, and a lack of loyalty recognition. I used HughesNet...
What loyalty benefits or credits were you expecting?
It would have been nice for them to recognize I did not ask them to create a new account when I upgraded my plan. When I upgraded my plan I did not realize they took that opportunity to reset my 2-year contract. Now I am paying an early cancellation fee. I see my part in this as I did not question them more on why a new account needed to be made.
That sounds very messy, and I hope the reps here can look into it and see if they can do something about it. Hopefully they'll get back to you next week.
EDIT: Unfortunately, every upgrade restarts the clock. It's just how it works, but it would've been nice if you had been told about it.
